Please explore all the options here Active Directory - Single Sign On into SaaS Helpdesk Single Sign On (SSO) options including SAMLīefore we move on with the local script installation you might want to check out other ways to enable "Single Sign On". But you will still need a server with IIS installed ("IIS" stands for "Internet Information Server", which is a basic web-server that comes included with all Windows Server editions). It is completely secure and requires very little setup on your side. Now you can combine all the benefits of using the cloud-hosted helpdesk with the comfort of a local user catalog. But not anymore – we have found a way to use Active Directory with our servers remotely. We've added a small script that you can install under your local IIS server, that will authenticate your users against LDAP using Windows-integrated accounts and then redirect them back to the SaaS help desk app.īefore we introduced this feature, your only option was to install Jitbit Helpdesk on your local server and host it yourself, if you needed to integrate with Active Directory. » Active Directory Authentication in SaaS Help DeskĪctive Directory Authentication in SaaS Help DeskĮven the hosted version of our helpdesk now supports Active Directory user authentication via Windows-integrated authentication.
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